Within 2 business days: Acknowledgement Pack sent with applicable leave protections, eligibility decisions, medical certification, rights and responsibilities, and any other enclosures or information employer needs employee to receive.Intake: Questions are asked specific to reason for leave via telephone or online, which takes less than 15 minutes.24-hour portal access to claim status/reporting tools.Updates/decisions delivered by phone and letter.Single claims specialist that handles the entire claim process.Outreach via telephone to employee/physician.Advocacy for Employee Assistance Programs (EAPs).Online portal and reporting capabilities.Customizable communications options to help reduce questions. ![]() Integrated Short Term Disability and leave system updated in real time.Proactive reach out on the expedited claim decision process.
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